Shipping policy

SitSoft™ Shipping & Delivery Policy

At SitSoft™, we are committed to processing and delivering your orders safely, reliably, and as quickly as possible. Please review our complete shipping guidelines below to understand handling times, transit speeds, and order tracking procedures.

1. Order Processing & Dispatch Timelines

  • Standard Processing Time: All orders are processed, packed, and dispatched from our fulfillment warehouse within 1 to 2 business days (Monday through Friday, excluding major statutory holidays).

  • Order Cut-Off Time: Orders placed before 2:00 PM EST will begin processing the same business day. Orders placed after 2:00 PM EST or during weekends/holidays will be processed on the following business day.

  • Confirmation: As soon as your order is placed, you will receive an automated order confirmation email containing your order summary.

2. Shipping Rates & Delivery Estimates

We offer straightforward, fast shipping options to ensure your SitSoft™ cushion arrives without delay.

Shipping Method Estimated Delivery Time Shipping Cost
Standard Ground Shipping 3 – 7 Business Days FREE (On Orders Over $35)
Priority / Express Shipping 2 – 3 Business Days $5.95 USD
International Shipping 7 – 14 Business Days Calculated at Checkout

Note: Delivery timeframes are estimates provided by shipping carriers (USPS, FedEx, UPS, DHL) and commence from the date of dispatch, not the order date.

3. Order Tracking

Once your package leaves our warehouse, you will automatically receive a Shipping Confirmation Email containing your tracking number and a direct link to track your shipment in real time.

  • Tracking numbers typically take 24 to 48 hours to activate and show initial carrier scans after creation.

  • You can also track your order directly on our store by visiting our Track Order page and entering your email and order number.

4. Delivery Address Verification

  • Customers are responsible for verifying that their shipping address is complete and accurate during checkout.

  • If you discover an error in your shipping address, please contact us immediately at support@sitsoft.com within 1 hour of placing your order.

  • We cannot make address modifications once an order has been fulfilled or handed over to the postal carrier. SitSoft™ is not liable for packages delivered to incorrect addresses provided by the buyer.

5. Undeliverable, Lost, or Stolen Packages

  • Undeliverable Packages: If a package is returned to our warehouse as "Undeliverable as Addressed," "Refused," or "Incomplete Address," the customer will be responsible for re-shipping costs to send the package to a corrected address.

  • Lost or Delayed Packages: If carrier tracking indicates your package has exceeded estimated delivery times without scans, please contact us so we can open a missing package investigation with the carrier.

  • Stolen Packages (Delivered Status): If your tracking status states that your package was "Delivered" but you have not received it:

    1. Check around your entryways, porch, garage, mail room, or with neighbors.

    2. Verify your shipping address on your order confirmation.

    3. Wait 24 hours (carriers occasionally mark packages as delivered prematurely).

    4. If still missing, contact our support team. While we are not directly responsible for carrier theft after documented delivery, we will assist you in filing carrier claims and finding a solution.

6. International Customs, Taxes & Duties

For international shipments outside our primary domestic warehouse region:

  • Orders may be subject to local import duties, taxes, VAT, or customs clearance fees assessed by your destination country’s customs authority.

  • All international customs fees, duties, and taxes are the sole responsibility of the customer. SitSoft™ does not calculate, collect, or pay these fees.

  • Delays caused by local customs inspections are beyond our control.

7. Contact Us About Shipping

If you have any questions, concerns, or inquiries regarding your package delivery status, please reach out to us:

  • Operating Hours: Monday – Friday, 9:00 AM – 5:00 PM EST