Privacy policy
SitSoft™ Privacy Policy
Effective Date: October 8, 2026
This Privacy Policy describes how SitSoft™ ("we," "us," or "our") collects, uses, discloses, and protects your personal information when you visit our website, interact with our services, or make a purchase from sitsoft.com (the "Site"). We respect your privacy and are committed to protecting your personal data in accordance with modern privacy standards (including GDPR, CCPA, and standard e-commerce regulations).
1. Information We Collect
When you interact with our Site, we collect several categories of information to provide seamless order fulfillment, customer support, and tailored shopping experiences.
A. Personal Information You Provide Directly
Contact & Identifier Information: Full name, email address, phone number, billing address, and physical shipping address.
Payment Information: Payment card numbers, card expiration dates, security codes, and alternative payment handles (e.g., PayPal, Apple Pay). Note: Payment data is encrypted and processed directly by secure third-party payment gateways (Shopify Payments, Stripe, PayPal). We never store raw card numbers on our servers.
Customer Support Data: Information you provide when contacting our support team, submitting feedback, or filling out contact forms.
B. Information Collected Automatically
Device & Technical Information: IP address, browser type, operating system, device identifiers, time zone settings, and language preferences.
Usage & Browsing Data: Pages viewed, product search queries, time spent on pages, referral URL sources, clickstream data, and cart activity.
Cookies & Tracking Technologies: We use cookies, web beacons, and tracking pixels to analyze site traffic, remember cart items, and deliver relevant promotions.
2. How We Use Your Information
We use the personal information collected for legitimate business purposes, including:
Order Fulfillment & Account Management: Processing payment transactions, arranging shipping and delivery, sending order confirmations, invoices, and tracking notifications.
Customer Support: Resolving product inquiries, processing return and refund requests, and troubleshooting technical issues.
Marketing & Communications: With your explicit consent, sending newsletters, promotional offers, SMS marketing updates, and cart recovery reminders. You may opt out at any time.
Site Optimization & Analytics: Analyzing visitor behavior to improve website layout, loading speeds, user experience, and conversion funnel performance.
Fraud Prevention & Security: Screening orders for potential risk or fraud, verifying payment authenticity, and defending against malicious cyber activity.
3. Sharing Your Personal Information
We do not sell, rent, or trade your personal information to third parties. We only share data with trustworthy third-party service providers who assist us in operating our business:
E-Commerce Platform: Hosted by Shopify, which securely processes and stores store operational data.
Payment Processors: Secure merchant gateways (Stripe, PayPal, Apple Pay) to verify and settle payment transactions.
Fulfillment & Shipping Partners: Logistics hubs, 3PL providers, and carrier services (USPS, FedEx, DHL, UPS) to print shipping labels and deliver physical orders.
Analytics & Advertising Partners: Google Analytics, Meta (Facebook/Instagram), TikTok Pixel, and marketing automation tools (e.g., Klaviyo) to measure campaign effectiveness and deliver customized ads.
Legal Compliance: We may disclose information if required by law, subpoena, court order, or to enforce our legal rights and protect user safety.
4. Cookies & Choice Control
Cookies are small text files placed on your device to personalize your experience.
Essential Cookies: Necessary for core functionality (e.g., keeping items in your shopping cart).
Analytics/Marketing Cookies: Help us understand user interactions and deliver relevant advertising.
Managing Cookies: You can control or disable cookies through your web browser settings. Please note that disabling essential cookies may impact store functionality (e.g., cart functionality).
5. Your Privacy Rights
Depending on your geographical location (e.g., European Economic Area under GDPR, California residents under CCPA/CPRA), you may hold specific privacy rights regarding your data:
Right to Access: Request a copy of the personal data we hold about you.
Right to Correction: Request corrections to inaccurate or incomplete personal records.
Right to Deletion (Erasure): Request that we erase your personal data from our systems, subject to legal record-retention requirements.
Right to Opt-Out: Unsubscribe from marketing communications at any time by clicking the "Unsubscribe" link in any promotional email or replying "STOP" to SMS messages.
To exercise any of these rights, please contact us at privacy@sitsoft.com.
6. Data Security & Storage Retention
We implement industry-standard technical and organizational security measures (including SSL/TLS encryption, secure servers, and restricted employee access) to protect your data. We retain personal information only for as long as necessary to fulfill order processing, legal, tax, and reporting obligations.